SCORM Compliant Package-RIICCM206E Support plant operations ELICOS Resources aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units FBPOPR1003 Communicate workplace information FBPOPR1009 Follow work procedures to maintain quality FBPWHS1001 Identify safe work practices MSMENV272 participate in environmentally sustainable work practices Elective units FBPFSY1001 Follow work procedures to maintain food safety FBPOPR1001 Pack or unpack product manually FBPOPR1002 Operate automated washing equipment FBPOPR1004 Prepare basic mixes FBPOPR1005 Operate basic equipment If you require RPL Kits with comprehensive benchmarking

ethics and privacy policies in ICT environments ICTPRG302 Apply introductory programming techniques ICTSAS305 Provide ICT advice to clients Elective units CUAANM301 Create 2D digital animations CUAANM302 Create 3D digital animations ICTDMT405 Produce interactive animations ICTGAM301 Apply simple modelling techniques ICTGAM302 Design and apply simple textures to digital art ICTGAM306 Review and apply traditional animation principles If you require RPL Kits with comprehensive benchmarking

Core units MSS405001 Develop competitive systems and practices for an organisation MSS405013 Facilitate holistic culture improvement in an organisation MSMENV472 Implement and monitor environmentally sustainable work practices Elective units MSS405004 Develop business plans in an organisation implementing competitive systems and practices MSS405005 Manage competitive systems and practices responding to individual and unique customer orders MSS405006 Develop a Balanced Scorecard MSS405007 Introduce competitive systems and practices to a small or medium enterprise MSS405008 Analyse and map a value stream MSS405009 Manage a value stream MSS405014 Develop a communications strategy to support operations MSS405015 Manage relationships with non-customer external organisations MSS405016 Manage workplace learning MSS405084 Manage people relationships MSMENV672 Develop workplace policy and procedures for environmental sustainability MSS404054 Apply statistics to operational processes MSS405020 Develop quick changeover procedures MSS405021 Develop a Just in Time system MSS405022 Design a process layout MSS405023 Develop a levelled pull system for operations and processes MSS405024 Apply the theory of constraints MSS405030 Optimise cost of product or service MSS405031 Undertake value analysis of product or process costs in terms of customer requirements MSS405032 Analyse cost implications of maintenance strategy MSS405033 Optimise office systems to deliver to customer demand MSS405040 Manage 5S system in an organisation MSS405041 Implement improvement systems in an organisation MSS405052 Design an experiment MSMSUP390 Use structured problem-solving tools MSS014009 Evaluate sustainability impact of a work or process area If you require RPL Kits with comprehensive benchmarking

Units of competency HLTOHC011 Apply fluoride varnish HLTOHC008 Inform and support patients and groups about oral health HLTOHC007 Recognise and respond to oral health issues If you require RPL Kits with comprehensive benchmarking

SCORM Compliant Package-RIICCM206E Support plant operations ELICOS Resources aggressive or abusive customers SIRXCEG009* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.