LLND Kit-SIR20216 Certificate II in Retail Services RTO Policies and Procedures Core units BSBWHS201 Contribute to

Core units BSBWHS201 Contribute to health and safety of self and others BSBWOR203 Work effectively with others BSBWOR204 Use business technology FNSINC301 Work effectively in the financial services industry Elective Units FNSACC311 Process financial transactions and extract interim reports FNSACC313 Perform financial calculations FNSACM302 Prepare

Our learner resources include:

Core units FNSCRD401 Assess credit applications FNSCRD402 Establish and maintain appropriate security FNSCRD403 Manage and recover bad and doubtful debts FNSCRD404 Utilise the legal process to recover outstanding debt FNSCRD405 Manage overdue customer accounts FNSCUS402 Resolve disputes FNSINC411 Conduct work according to professional practices in the financial services industry FNSORG411 Conduct individual work within a compliance framework FNSRSK411 Apply risk management strategies to own work Elective units BSBCUE203 Conduct customer engagement BSBCMM301 Process customer complaints BSBCNV506 Establish and manage a trust account If you require RPL Kits with comprehensive benchmarking

Type C buildings CPCCBC5001 Apply building codes and standards to the construction process for Type B construction CPCCBC5002 Monitor costing systems on complex building and construction projects CPCCBC5003 Supervise the planning of onsite building and construction work CPCCBC5005 Select and manage building and construction contractors CPCCBC5007 Administer the legal obligations of a building and construction contractor CPCCBC5010 Manage construction work CPCCBC5011 Manage environmental management practices and processes in building and construction CPCCBC5013 Manage professional technical and legal reports on building and construction projects CPCCBC5018 Apply structural principles to the construction of buildings up to 3 storeys CPCCBC5019 Manage building and construction business finances Elective Units BSBPMG532 Manage project quality BSBPMG538 Manage project stakeholder engagement CPCCBC5004 Supervise and apply quality standards to the selection of building and construction materials If you require RPL Kits with comprehensive benchmarking

evaluation and reporting program AHCNRM604 Review ecological management plans and strategies AHCNRM605 Develop a monitoring

LLND Kit-SIR20216 Certificate II in Retail Services RTO Policies and Procedures Core units BSBWHS201 Contribute toEmpower Your Learners with Foundational Excellence In todays evolving vocational education and training environment, the identification and support of learners Language, Literacy, Numeracy, and Digital (LLND) skills are crucial for both compliance and learner success. CAQAs LLND Kit is a complete, audit ready assessment and support solution designed to help Registered Training Organisations (RTOs) identify, assess, and strengthen these foundational