Self-Study Guide-BSBOPS404 Implement customer service strategies CRICOS Forms Core units MEM13014A Apply principles

Core units MEM13014A Apply principles of occupational health and safety in the work environment MEMPE005A Develop a career plan for the engineering and manufacturing industry MEMPE006A Undertake a basic engineering project MSAENV272B Participate in environmentally sustainable work practices Elective units MEM16006A Organise and communicate information MEM16008A Interact with computing technology MEM18001C Use hand tools MEM18002B Use power tools/hand held operations MEMPE001A Use engineering workshop machines MEMPE002A Use electric welding machines MEMPE003A Use oxy-acetylene and soldering equipment MSAPCI101A Adapt to work in industry If you require RPL Kits with comprehensive benchmarking

Assessor and Marking Guide

Units of competency BSBCRT402 Collaborate in a creative process SIRXQUA001A Develop innovative ideas at work If you require RPL Kits with comprehensive benchmarking

charge and replace batteries and jump-start vehicles AURETR129 Diagnose and repair charging systems AURETR130 Diagnose and repair starting systems AURHTE102 Diagnose and repair heavy vehicle compression ignition engines AURHTF102 Diagnose and repair heavy vehicle diesel fuel injection systems AURKTA111 Diagnose and repair mobile plant hydraulic systems AURKTB101 Diagnose and repair mobile plant braking systems AURKTD102 Diagnose and repair mobile plant steering systems AURKTQ101 Diagnose and repair mobile plant final drive assemblies AURKTX101 Diagnose and repair powershift transmissions AURTTA104 Carry out servicing operations AURTTA118 Develop and carry out diagnostic test strategies AURTTB101 Inspect and service braking systems AURTTC103 Diagnose and repair cooling systems AURTTE104 Inspect and service engines AURTTF102 Inspect and service diesel fuel injection systems AURTTK102 Use and maintain tools and equipment in an automotive workplace Elective Units AURAFA103 Communicate effectively in an automotive workplace AURETR120 Diagnose and repair network electronic control systems AURETR124 Diagnose and repair compression ignition engine management systems AURETR132 Diagnose and repair automotive electrical systems AURETU103 Service air conditioning and HVAC systems AURETU104 Diagnose and repair air conditioning and HVAC components AURHTD103 Diagnose and repair heavy commercial vehicle suspension systems AURHTX101 Diagnose and repair heavy vehicle manual transmissions AURHTZ101 Diagnose and repair heavy vehicle emission control systems AURKTD101 Diagnose and repair mobile plant suspension systems AURTTA006 Inspect and service hydraulic systems AURTTD002 Inspect and service steering systems AURTTD004 Inspect and service suspension systems AURTTQ103 Inspect and service drive shafts AURTTX102 Inspect and service manual transmissions * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency BSBESB401 Research and develop business plans BSBESB403 Plan finances for new business ventures BSBESB407 Manage finances for new business ventures BSBESB405 Manage compliance for small businesses If you require RPL Kits with comprehensive benchmarking

Self-Study Guide-BSBOPS404 Implement customer service strategies CRICOS Forms Core units MEM13014A Apply principlesOur self study guide supports your learners in understanding the underpinning knowledge of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. Please note: This is not a learner guide. The self study guide contains references and links for students to read additional information related to their units of competency or course and as additional support to the