Learning and Assessment Kit-BSB40315 Certificate IV in Customer Engagement AUR Units of competency TAEDEL404 Mentor

Units of competency TAEDEL404 Mentor in the workplace TAEDEL301 Provide work skill instruction TAEASS301 Contribute to assessment * We can develop additional elective units that are not listed on request (Please contact us for further information)

present and debate ideas Group E BSBSUS401 Implement and monitor environmentally sustainable work practices ICTPRG418 Apply intermediate programming skills in another language * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency FNSSUP412 Determine impact of social security entitlements on retirement income FNSSUP410 Establish and administer retirement income streams FNSSUP414 Develop and apply knowledge of aged care FNSSUP409 Provide specialist retirement income stream information to clients FNSSUP413 Apply knowledge of retirement planning issues when dealing with clients FNSSUP411 Terminate retirement income streams If you require RPL Kits with comprehensive benchmarking

implement and monitor policy and procedures FNSRSK511 Undertake risk identification FNSRSK512 Assess risks FNSRSK611 Develop and implement risk mitigation plan FNSRSK612 Determine and manage risk exposure strategies Elective units FNSINC513 Identify and apply complex ethical decision making to workplace situations FNSINC514 Apply ethical frameworks and principles to make and act upon decisions BSBOPS502 Manage business operational plans FNSACC521 Provide financial and business performance information * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency AURBTR101 Inspect and service electric power-assisted bicycles AURBTR104 Diagnose and repair electric bicycles AURBTR103 Retrofit electric drivetrain systems to bicycles * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learning and Assessment Kit-BSB40315 Certificate IV in Customer Engagement AUR Units of competency TAEDEL404 MentorOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to